Data Deletion Instructions
Xtromate CRM at xtromate.com · Effective 5 October 2026
Xtromate CRM is run by Xtromate Technology (XTROMATE), Jodhpur, India. This page explains how to have your data deleted. See our Privacy Policy for the full picture.
Who should ask?
- A business (Client) using Xtromate CRM: follow option A or B below.
- A person who messaged a business that uses Xtromate CRM: that business is responsible for your data. Please ask them to delete it. You can also email us at xtromateofficial@gmail.com with the phone number or profile you used and the business's name, and we will pass your request on to the business and help it complete the deletion.
- Someone who signed in with Facebook Login: see "Facebook and Meta" below.
Option A: disconnect in the app (instant)
- Sign in at xtromate.com.
- Go to Settings → Connected accounts.
- Choose the WhatsApp, Facebook, Instagram, Google or ad account and press Disconnect.
Our access tokens for that account are deleted immediately and we can no longer read or send anything on it. To delete the whole workspace, choose Settings → Delete workspace.
Option B: email a request
Email xtromateofficial@gmail.com with the subject "Data deletion request" from the email linked to your account. Tell us what you want deleted (an account, a connected asset, or specific contacts). We may ask you to verify your identity. We confirm within 7 days and complete deletion as shown below.
What is deleted and when
| Data | Timing |
|---|---|
| Access tokens for connected accounts | Immediately on disconnect |
Messages, media, contacts, leads, notes, conversation summaries, ad referral ids (ctwa_clid), connected-account content and insights | Within 30 days of the request or workspace closure |
| Copies in backups | Overwritten within a further 30 days |
| Data held by AI and other sub-processors on our behalf | Deleted or expires under their processing terms, normally within the same period |
| Login account and profile | Within 30 days of closing the account |
What we keep, and why
- Invoices, payment and tax records: kept for 8 years as required by Indian law.
- Security and audit logs: up to 12 months, to prevent fraud and abuse.
- Anything we are legally required to preserve, for as long as that requirement lasts.
Kept data is not used for anything else and is deleted when the period ends.
Export first
If you want a copy of your data (contacts, leads, conversations), ask for an export before deleting. Exports are available in CSV or JSON.
Facebook and Meta
- Removing Xtromate CRM from your Facebook account (Settings & privacy → Settings → Business integrations, then remove the app) revokes our access. Data we hold is then deleted within 30 days.
- If Meta sends us a data deletion request, we treat it as a verified request and delete the related data within 30 days.
- This does not delete data that Meta, WhatsApp or Google hold under their own accounts and policies. Manage that with them directly, including in your WhatsApp Business Account and Facebook Page.
- Messages already delivered to other people's devices or accounts remain with them.
Questions
xtromateofficial@gmail.com · Grievance Officer, Xtromate Technology, Jodhpur, Rajasthan, India.